Microsoft Office Specialist (MOS)

Frequently Asked Questions

Frequently Asked Questions

Is the course instructor available for questions if I am having a problem understanding any part of the course I've bought?

Yes! You can directly message the course instructor using our messaging system.

Responses will be be provided within 24 hours but usually sooner.

Is there a money back guarantee if this is not the course I wanted?

Every course comes with a 30 day money back guarantee.

If for any reason you are not satisfied our courses we guarantee to refund your purchase price on request made within 30 days of the purchase - no questions asked!

How do I pay for a MOS University course?

Purchase either via PayPal or by using your Credit Card.

Can I use an Apple Mac to complete MOS University Courses and MOS Exams?

MOS exams are all Windows based.

Although the Office for Mac product suite contains many of the features of the Windows based version of the product, there are some significant differences.

When you take the exam it will be conducted in a Windows based environment. We don't recommend that you prepare using a Mac environment.

Can I take the MOS certification exams remotely?

You have the option to take Microsoft certification exams in person at a Pearson VUE® Authorized Test Center or online in the comfort and privacy of your home - all you need is a browser and internet connection. A proctor (examiner) will monitor your exam via webcan and microphone to maintain the integrity of the exam results.

How long do I have to complete a MOS Universitiy course?

Once you have paid for one of our courses, you have lifetime access - including any updates that we make to the course.

You can complete the course materials at a pace that suits your lifestyle and ambitions!

There is no time pressure involved in completing the course materials.

Do the courses include exercises and practice exams?

MOS University courses include comprehensive exercises designed to ensure your understanding of the lecture materials and to test your level of preparation for the certification exam.

All MOS University courses include comprehensive exercise books with video solutions for all of the exercises set.

All of our exercise books are designed to make you familiar with the standard and style of the exam questions which will be posed in the MOS exam

Are solutions provided for the set exercises?

Yes, all exercises set in the course eBooks come with detailed videos explaining every step of the solution. Where practice exams are provided we also provide complete video based solutions.

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